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Our Delivery & Returns Policy

From October 2018, Soar Valley Music Ltd Merged with Gremlin Music with all SVM's Brands moving to Gremlin


Contact for further information or call Pete Clarke on 01904 203044



1.    The goods you order will be delivered to the address you give when you place your order. Some products have specific shipping rules and may not be delivered to some countries please confirm specific shipment restrictions for each product you wish to purchase on the product detail page.
2.    Please confirm that you enter your correct and full address when placing your order. You must check the Delivery Address on any acknowledgement or acceptance we provide and notify us without delay of errors or omissions. We reserve the right to charge you for any extra costs arising from changes you make to the Delivery Address after you submit an order.
3.    All items destined for your delivery address will be shipped by a responsible courier with some form of delivery confirmation or tracking code where possible. However, it is not possible to choose exactly which carrier we use for your order.
4.    If delivery cannot be made to your address for reasons under the Shopatron Supplier´s control the Shopatron Supplier will inform you as soon as possible.
5.    If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations Shopatron shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your payment method for the goods. On exercising your right to cancel you shall be required to return the goods to the Shopatron Supplier that sent your goods. Should you fail to return the goods, the Shopatron Supplier reserves the right to deduct any direct costs incurred by the Shopatron Supplier in retrieving the goods as a result of such failure.
6.    Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Shopatron Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Shopatron Supplier will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.
7.    Upon receipt of your order you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
8.    Where we deliver Products by installments, each installment constitutes a separate contract and any defect in any one or more installments shall not entitle you to repudiate the contract as a whole nor to cancel any subsequent installment.


1.    Provided you are a private customer, who orders goods for a purpose that can neither be attributed to your commercial activity nor to any independent professional activity, you have the right to cancel the contract at any time up to 14 days after you receive the goods (see below) and provided that Shopatron has already informed you about your cancellation rights under the Distance Selling Regulation. Such information will be provided together with the order acceptance by Shopatron as stipulated in section 1.5 (see Terms & Conditions at the foot of the page).
2.    Please note that this policy has some limitations.  These limitations includes (a) certain product types e.g. perishable goods, custom made products, computer software which has been unsealed or installed by you, audio or video recordings which have been unsealed; or (b) where we have agreed to provide a service to you immediately
3.    The cancellation period shall begin, at the earliest, upon the receipt of the above mentioned information, but not before the goods has been delivered to the customer.
4.    To exercise your right of cancellation, you must give notice to Shoptron in textform by hand, post or email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient Please note that the cancellation does not have to contain any reasons. The cancellation period shall be deemed observed if the notice of cancellation is dispatched in due time.
5.    The notice of cancellation shall be addressed to Shopatron by Letter: Shopatron UK Limited, 19-21 Newport, St Newport House, Swindon, SN1 3DX, UK or Fax: +44 1793 474652 or E-Mail:
6.    In the case of a valid cancellation, the performances received mutually by the parties shall be returned and, where applicable, a compensation for the usage made must be returned. Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Shopatron or the Shopatron Supplier at your own cost. The goods must be returned to the address shown on your included packing note included with your delivery. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods the Supplier shall, after receiving notification in accordance with either of the conditions below, either collect the goods from you or ask you to return the goods to the Shopatron Supplier in accordance with the Shopatron Supplier's Returns procedure (see Terms & Conditions at the foot of the page).
7.    Once you have notified Shopatron that you are cancelling the contract, Shopatron will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your payment method for the goods.
8.    If you cancel an order within the Cancellation Period but have already received the product, you must return the product as soon as possible to the Shopatron Supplier and, in any event, within 30 days of Delivery. The details of where to return the product will be set out in the Returns Documents. If the Shopatron Supplier does not receive the product back from you, we may arrange for collection of the product from your delivery address at your cost.
9.    You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

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